install error...

Kevin Beares [MSFT]

2005-03-01 21:50:02 UTC

Hi Mike,

I found a few cases with PSS where this error message occured as well as a
few newsgroups post. Please let me know if this information helps resolve
your question. If not, let me know and I will see what else I can come up
with.

I believe the following log from a PSS case may be the solution to this one.
Check this one out and let me know.

*** Problem Description ***

Trying to install Mom agents to remote machines getting errors:

1) The MOM Server failed to update agent on remote computer <computername>

Error Code: -2147023293

Error Description: Fatal error during installation.

Microsoft Installer Error Description: Product: Microsoft Operations Manager
2005

Agent -- Error 25363.Failed to uninstall old push MOM Agent. Error Code:

-2147467259 (Unspecified error).

For more information, see Windows Installer log file "C:\Program
Files\Microsoft

Operations Manager 2005\AgentLogs\<computername>AgentInstall.LOG" on the
Management

Server.

2) The MOM Server failed to perform specified operation on computer
<computername>.

Error Code: -2147023174

Error Description: The RPC server is unavailable.

3) The MOM Server detected that MOM Agent does not exists on remote computer

<computername>. The MOM Server cannot upgrade or update agent setting
operation

requested for this agent computer.

Error Code: -2147023174

Error Description: The RPC server is unavailable.

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<>

*** Resolution *** Feb 3 2005 10:17AM a_addoyl

1. For the 2147023293 error open regedit and see if there are more than the
one

active management group listed at HKLM\software\Mission Critical

Software\Onepoint\configurations - If so delete uneccessary keys. Otherwise

Uninstall the agent, set the computer to unmanaged and push the agent back
out.

For the other 2 Errors

Check Firewall ports open (Use portqry.exe or other means) need ports 1270,
135 and

445 and high ports for DCOM and RPC

Dcom reference at:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dndcom/html/msdn_dcomfirewall.asp

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<>

I also found this:
"The service is marked for deletion" Error During Agent Setup or Upgrade
If during agent install or uninstall, while updating agent settings, or
during a
MOM agent upgrade from the Release Candidate to MOM 2005, setup might fail
and you
might receive the following error:
Error Code: -2147023293

In another instance they referenced not having enough permissions to a
registry key. In these cases the installation was to a server that was in a
non-trusted domain or workgroup. Since a domain account could not be used
for the install in a non-trusted domain or workgroup, the MOM Agent is
designed to leverage Local System during the installation. There was a
registry key that had locked down permissions. I don't think this one
applies to you, but I thought I would mention it. This was the key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Services\SNMP\Parameters\Exte
nsionAgents.

In this final log from a PSS case, it was solved by using the resource kit
to remove the agent and then reinstall

PROBLEM:
========
Cannot install MOM 2005 agent getting error 2147023293
RESOLUTION:
===========
We looked at the agent install log the exact error we are getting is:
The mom server failed to install agent on remote computer <computername>
Error Code: -2147023293
Error Description: Fatal Error during installation.
Microsoft Installer Error Description: No Description Available
Also in the agent install log we are seeing:
KillMOMHost: OpenService failed. Error Code: 0x80070424.
ForceKillMOMHost: Setup failed to kill MOMHost process. Error Code:
0x80070424.
We determined that the error 80070424 resolves to-
ERROR_SERVICE_DOES_NOT_EXIST.
We then verified that the computer shows as unmanaged in admin console. We
then
checked add/remove programs - agent showing as installed - tried to
uninstall from
the add/remove programs this failed. We then ran cleanupmom /z:all from the
MOM
2005 resource Kit. We were then able to install the agent successfully.
--
Thanks,

Kevin Beares
MOM Community PM

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Post by mike
Hi has anyone seen this one...
Error Code: -2147023293
Error Description: Fatal error during installation.
Microsoft Installer Error Description: Product: Microsoft Operations Manager
2005 Agent -- Error 25211.Failed to install performance counters.. Error
Code: -2147024891 (Access is denied.).
however I have installed this as Local Administrator and also a user who is
domain admin and each time it is failing. the install log just gives...
Error setting file security, err = 2
Unable to set security on filesystem download root 0
UpdateActionIdentity: No more configurations.
Action 18:17:33: _InstallPerfCounters. Installing Performance Counters
InstallPerfCounters: Custom Action Data. C:\WINNT\system32\ Agent
InstallPerfCounters: Installing agent perf counters.
0x80070005. foobar C:\WINNT\system32\MomCounters.ini
InstallDefaultPerfCounters: pcCounterInstaller->InstallCounters() for the
default counters failed. Error Code: 0x80070005.
0x80070005.
InstallPerfCountersLib: Retry Count : .
0x800703F2.
UninstallDefaultPerfCounters: pcCounterInstaller->UninstallCounters() for
the default counters failed. Error Code: 0x800703F2.
0x80070005. foobar C:\WINNT\system32\MomCounters.ini
InstallDefaultPerfCounters: pcCounterInstaller->InstallCounters() for the
default counters failed. Error Code: 0x80070005.
0x80070005.
but how can i be getting denied if I am admin ?
Mike